Razer Kiyo not working? You’re not alone. Whether it’s a black screen or your system simply ignores the webcam, these issues pop up often, especially on Windows or older Macs.
Here’s a straight-to-the-point checklist to get your Kiyo back online.
1. Check USB Connection & Compatibility
Most issues are USB-related. Here’s what to do:
- Plug directly into a USB 3.0 port (no USB hubs)
- Avoid USB-C adapters unless necessary
- Use the original or a quality data-capable cable
- Razer Kiyo works best on Windows 10 64-bit
Mac users: Older MacBooks with only USB-C often don’t play nice with the Kiyo.
2. Reinstall Razer Synapse
If Synapse isn’t working, your webcam probably won’t either.
- Open Synapse
- Go to Settings > Check for Updates
- If that fails:
- Uninstall Synapse
- Restart your PC
- Reinstall the latest version from Razer’s website
3. Fix Windows Privacy Settings
Windows may block camera access by default. Here’s how to fix it:
- Search “Camera Privacy Settings”
- Enable camera access for the system and apps
- Make sure apps like Zoom, OBS, and Synapse are allowed
If your Razer Kiyo is still not working, try the steps below!
- Go to Settings > Apps > Camera
- Click Repair
- If needed, click Reset
4. Power Cycle the Webcam
Simple but effective:
- Unplug the webcam completely
- Wait 15–20 seconds, don’t be impatient
- Plug it back in (try a different port)
This can clear temporary bugs and force re-detection.
5. Still not a working Razer Kiyo? It Might Be Defective
If your Razer Kiyo is still not working:
- Contact Razer Support
- List everything you’ve tried
- Ask about a replacement if it’s under warranty
If you’re done troubleshooting, consider a switch. Brands like Nexigo offer more reliable alternatives with fewer headaches.
Final Thoughts
Most Razer Kiyo not detected issues boil down to USB, drivers, or permissions. Work through the list above before assuming it’s a hardware failure. In many cases, it’s a simple fix.
Still stuck? Support or a replacement is your next move. If they help, it might be time to replace it or call in support. Either way, you’re not stuck.
If everything doesn’t seem to work, don’t be too shy to contact us!