Frustrated that your Galayou camera won’t connect?
Don’t worry!
You’re definitely not alone. I know how it feels!
This cute little mini security camera is the perfect buddy for keeping an eye on things indoors.
But when it won’t connect, it’s like the camera is teasing you, right?
I’ve been there too.
The good news? I’ve got you covered.
I’ve figured out the best ways to troubleshoot connection issues with this adorable little camera.
So, let’s get it back online and working, because you deserve to enjoy that peace of mind it brings!
Having said that, let’s dive in and fix your Galayou camera that keeps going offline!

Make Sure You’re on a 2.4 GHz Network

Here’s the thing—Galayou cameras are cute, smart, and reliable, but they’re picky about their Wi-Fi.
They only connect to 2.4 GHz networks, not 5 GHz.
And if you’re like me, you might not even know which one your phone is on at first!
Don’t worry though!
It’s easy to figure out and fix.

Here’s what you need to do:

Step 1: Open your router settings

Grab your phone or laptop and type 192.168.0.1 or 192.168.1.1 into your browser.

Step 2: Log in to the router

Use your admin username and password (these are usually on a sticker on the router.)

Step 3: Check the wireless settings

Look for the part that shows your network bands.
You’ll usually see 2.4 GHz and 5 GHz listed.
If your router combines the two bands under a single name, it’s time for a little customization.

Step 4: Rename them separately

You can rename like “MyWiFi_2.4” and “MyWiFi_5.”
This helps you choose the right one when connecting devices.
Save the changes and reconnect your phone to the “2.4 GHz” network.

Pro Tip: If your phone stubbornly connects to the 5 GHz network (it loves the faster speed when close to the router), try walking a little farther from the router.

The 2.4 GHz signal has a wider range, so moving away can help your phone “find” and stick to it.
Once you’re on 2.4 GHz, launch the Galayou app and go through the setup process.
Trust me, this little adjustment makes all the difference in getting your camera connected and working like a charm!

Keep the Router Close

Think of your Galayou camera as a shy little gadget—it works best when it’s close to its “buddy,” the router.
During setup, make sure the camera is as close to the router as possible.
A weak Wi-Fi signal is one of the biggest reasons these cameras fail to connect.
If the camera can’t get a strong signal during the setup process, it’ll keep going offline.
Once you’ve completed the setup and confirmed it’s working, you can move the camera to its final spot.
But here’s the catch: if its new location is far from the router, the connection might drop or become unreliable.

Quick Fix: If you absolutely need the camera in a spot farther away, consider investing in a Wi-Fi extender. It’s like giving your router a megaphone, amplifying the signal to reach your camera without any issues.

The setup process is the most critical time for the camera to establish a strong, steady connection.

Disconnect Other Devices from Wi-Fi

Your Wi-Fi can only handle so much at once.
If you have too many devices connected to the network, it can slow everything down.
This is especially true when you’re trying to get your Galayou camera set up.
Phones, smart TVs, laptops, tablets, and gaming consoles—each device is using a piece of your precious bandwidth.
And during setup, your camera needs all the help it can get to establish a solid connection.

The best move is…

Temporarily disconnect other gadgets from the Wi-Fi.
Yes, that means turning off devices that aren’t necessary for the setup, like that smart TV streaming your favorite Show.
When fewer devices are fighting for attention on your network, the camera can get the focus it needs to connect.
Once the camera is successfully connected and running smoothly, you can go ahead and reconnect all your devices.
They won’t interfere anymore, and everything should work just fine.
If your home is packed with Wi-Fi-hungry gadgets, this simple step can make a big difference in getting your camera connected!

Reboot the Camera and Router

Honestly, a quick reboot can often fix temporary issues with your devices.
If your Galayou camera isn’t connecting, a quick reboot of both the camera and the router might fix things.
This process, called “power cycling,” helps with any temporary glitches and refreshes the internal system.

Here are the simple steps:

Step 1: Unplug the camera and router from the power source

This might sound like a no-brainer, but giving both devices a complete reset is often the key to fixing connectivity.
So go ahead and unplug both of these devices.

Step 2: Wait 30 seconds

Don’t rush through this step—waiting just half a minute allows both devices to reset fully.
It gives them time to “wake up” and be ready for a fresh start.

Step 3: Plug them back in

After the 30-second break, plug both the router and camera back in.
Give them a moment to power up completely and reconnect to your Wi-Fi network.

Step 4: Reconnect the camera

Now that both devices have been rebooted, try setting up the camera again.
It’s like hitting the soft reset button. And it often clears up any temporary issues that were preventing the camera from connecting.

Reach Out to Support or Consider a Return

If nothing works, reach out to Galayou’s customer support.
They might have additional fixes or confirm if the unit is defective.
If even that doesn’t fix your issue, consider a return.
Most retailers offer a return or replacement policy.
Don’t settle for a camera that won’t connect when you can get a working one!