Cinnado camera not working can really make you worry.
After all, it’s really the affordable security camera offering 2K resolution with a night vision feature!
But it’s such a bummer when it just won’t connect, right?
I’ve been there, and I’ve found workarounds and troubleshooting steps to get it resolved.
And you can too!
So if you’re struggling to get your Cinnado camera connected to Wi-Fi or your phone, don’t sweat it!
We’ll walk through every step to get you connected quickly!
Ensure Your Network is 2.4 GHz
Cinnado cameras only work with a 2.4 GHz network, especially its 2k model.
So if you’re on a 5 GHz network, the camera won’t connect.
But don’t worry!
It’s easy to check and fix this.
How to Check Your Wi-Fi Band:
Step 1: Open your router’s settings
You can usually do this by typing 192.168.0.1 or 192.168.1.1 into your browser.
Step 2: Log in with your admin credentials
Check your router’s manual if you don’t know them.
Step 3: Look for wireless settings or advanced network settings
If both 2.4 GHz and 5 GHz are enabled, you’ll see them listed.
Some routers combine them under one name, which can confuse devices like your camera.
If that’s the case, separate the two bands by naming them differently (e.g., “HomeNetwork_2.4” and “HomeNetwork_5”).
Save the settings and reconnect to the 2.4 GHz network.
How to Ensure Your Phone is Connected to 2.4 GHz:
Step 1: Go to your phone’s Wi-Fi settings
Check the network name.
If you’ve labeled the bands differently, choose the one with “_2.4” in the name.
Step 2: Move the router
If your router combines the networks, move farther from the router.
Devices often connect to 5 GHz when closer.
So, putting some distance between you and the router can force your phone onto 2.4 GHz.
Step 3: Launch the Cinnado app
Once your phone is connected to 2.4 GHz, open the Cinnado app and start the camera setup.
Now you’re working with the right network, and the Cinnado camera should connect smoothly!
It Connects to One Phone at a Time
Apparently, as it seems, the Cinnado security camera connects to one phone at a time.
Though you might not like it, this is actually a great safety feature.
If you can’t seem to connect your Cinnado camera, make sure you’re sticking to just one phone for setup.
Constantly switching phones or trying to set it up on multiple devices can confuse the system and block the connection.
But that doesn’t mean you can’t view the footage on another phone.
Simply download the Wansview app on the second phone and use it to access the camera feed.
This way, the setup remains secure on the primary device. And you can still keep an eye on things from a backup device.
When you stick to one phone for setup and use the app for viewing on others, you’ll avoid connection issues.
Keep the Router Close
Distance can be a real deal-breaker when setting up your Cinnado camera.
After all, your security camera relies on Wi-Fi to ensure smooth connectivity.
So, finding the right spot for your router is the key here.
If your camera is too far from the router, the connection might fail.
During setup, make sure the camera is placed as close to the router as possible.
A strong signal ensures the camera can quickly connect to your home Wi-Fi, helping you finish the setup.
Also, when you’re done with the setup, just keep the router in the same spot.
Unplug the Camera from the Power Source
Believe it or not, but most of the time, even the simplest fixes work wonders.
If any temporary glitch or anything is causing the connectivity issue, you should restart the camera.
Just unplug your Cinnado camera from its power source and leave it off for about 30 seconds.
Then plug it back in and let it restart.
Think of it as a quick fix for giving the camera a fresh start to establish a connection with your Wi-Fi.
After powering it back on, try to launch the app and see if it’s connecting.
Disconnect Other Devices from the Same Network
Your Wi-Fi can only handle so much at once.
If you have too many devices hogging the network, your Cinnado camera might struggle to connect.
Temporarily disconnect other devices like smartphones, tablets, or smart TVs while setting up the camera.
This frees up bandwidth and reduces interference, giving the camera a better chance to connect.
Once the setup is complete, you can reconnect your devices.
Reach Out to the Manufacturer or Return the Camera
If you’ve tried everything and your Cinnado camera still won’t connect, consider reaching out to the manufacturer.
It’s possible that it’s the defective unit.
If reaching out to them doesn’t help resolve the problem, you should consider returning the camera.
Most retailers and manufacturers offer a return or replacement policy for defective products. It’s better to swap it out than to keep wrestling with a device that just won’t work.
Sometimes, a fresh camera is the simplest solution!